Help

For OnDemand Products

For Other Products

To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.

Support for Business Intelligence OnDemand

Support for crystalreports.com

  • Resources
    Learn how to get started with crystalreports.com - with these guides, demos, and sample reports. Read about how to add a report to crystalreports.com and share it - and how to refresh reports from saved data. Review frequently asked questions about crystalreports.com and discover what's new.
  • Forum
    Search this forum first for answers to your questions about crystalreports.com - and to share information with other users. This forum is for issues related only to OnDemand products - such as crystalreports.com administration, viewing a report through crystalreports.com, and using Desktop Publisher. For issues related to other products, including questions about report design, visit the SAP BusinessObjects support web site.
  • Email support (available only for Professional Edition)
    If you cannot find help in the forum or resources areas, please email us. We will respond to your request within 24 hours, exclusive of weekends and holidays. If the product you are inquiring about is not an OnDemand product, you will be prompted to contact SAP BusinessObjects Support. Please note: Email support is only available for users with a crystalreports.com Professional Edition account.
  • SAP BusinessObjects Support web site
    To get support for related products - including Crystal Reports, Crystal Xcelsius, and other SAP BusinessObjects products - visit the SAP BusinessObjects Support web site, which includes forums, white papers, downloads, and a knowledge base. Email and phone support for these products is also available for a per-incident fee or as part of a support contract.